FAQ’s

All
Commissions
Events
Genealogy
InteleTravel ITA Purchase
My Website Management
PlanNet Rep Enrollment
Rep Business Administration
Where can I find a list of all of the upcoming events?
  • In the upper right corner right below your Display Name click on < Virtual Office < Information Center < Company News < Calendar showing events. REV 02-23-17
How do I change my - mailing address, display name, email address, phone/cell phone number?
  • In the upper right corner right below your Display Name click on < Virtual Office < My Account < Edit Account Profile < Scroll down and type in your changes < Once changes have been made scroll to the bottom < Click Update Profile. (REV 03-01-17)
How do I reach the PlanNet Marketing Support Team?
  • You can reach the PlanNet Marketing Customer Support Team by calling us at 470-443-9330, Customer Support Hours are Monday - Friday 8:00am - 5:00pm CST or 2:00 pm - 11:00 pm GMT. (REV 3-01-17)

How do I change my…First Name, Last Name...or Remove my middle name from my account profile?
  • You must email your detailed request to support@plannetmarketing.com for approval. (REV 02-23-17)
How can I get additional information about the Independent Travel Agent Business with InteleTravel?
  • Click Your Business to learn more about the Independent Travel Agent Business.  (REV 02-23-17)

Where do I go to view my Genealogy?
  • In the upper right corner right below your Display Name click on < Virtual Office < My Business < Genealogy < Click the Drop Down to < View by Sponsor or View by Placement < Click the Drop Down to view Depth (by Levels) < Click the Drop Down for Pay Cycle < On the right Click to Build Genealogy. (REV 02-23-2017)

How do I receive my commissions?
  • When you enroll as a Rep with PlanNet, you will receive an email invitation to set up your Paylution account. You will then create a password and select two security questions. Once this is complete your account with Paylution is set up.  When you are due to receive commissions, PlanNet Marketing will automatically deposit those funds into your Paylution account. You will receive an email from Paylution anytime you are paid by PlanNet. You are able to log into your Paylution account at any time to view and transfer commission payments that are loaded onto your account. (REV 03-01-17)
I received a charge on my credit card statement showing: EB-PlanNet Marketing. What is this for?
  • When you sign up for an event through the link we have posted thru EventBrite this is how the charge appears; EB-PlanNet Marketing. REV 02-23-17
How do I receive Newsletters, Promotions, and Updates via email or text messages?
  • In the upper right corner right below your Display Name click on < Virtual Office < My Account < Edit Account Profile < Scroll to the bottom under Email/Phone Contact Info: < Check the box that says “Opt Me In” < Click Update Profile. (REV 03-01-17)
How can I get additional information about becoming a PlanNet Marketing Rep?
  • Contact the person who referred you to PlanNet Marketing, or click "Learn More" under Your Business on the home page. (REV 03-01-17)
How do I Edit my Username and Password?
  • In the upper right corner right below your Display Name click on < Virtual Office < My Account < Change Login Credentials < Once changes have been made < Click Update Credentials. (REV 02-23-17)
How much does it cost to purchase an InteleTravel Agency (“ITA”) ?
  • The regular cost is a $179.95 initial fee plus a monthly fee of $39.95. This is subject to change without notice. (REV 02-23-17)

Where do I go to view my Commissions?
  • In the upper right corner of your PlanNet Virtual Office, right below your Display Name, click on < Virtual Office < My Business < Commissions. (REV 03-01-17)

Where do I go to view my Matrix Tree?
  • In the upper right corner right below your Display Name click on < Virtual Office < My Business < Matrix Tree. (Here you can see your down-line in a Matrix Grid format. You can scroll down the left, right, middle and back up. Use the ‘Jump To’ feature to go directly to someone in your down-line.) (REV 03-01-17)
I don’t have a sponsor; whom can I use?
  • Please send your name, phone, city and state to PlanNet Support at: support@plannetmarketing.com and a Support Team member will get back with you. (REV 03-01-17)

How do I update my: display name, email address, telephone number and photo; that shows on my Replicated Website?
  • In the upper right corner of your Virtual Office click on < Virtual Office < My Account < Edit Account Profile and Click Update(REV 02-23-17
How do I purchase the ITA (Independent Travel Agency)?
  • Click Your Business and then click Enroll Now. (REV 02-23-17)
Where can I find the detailed explanation of the Compensation Plan?
  • Visit the PlanNet Marketing home page (www.plannetmarketing.com/en-us/home) and < Click on Your Business < Learn More, then scroll down and click Compensation Plan (REV 03-01-17)
How do I see my monthly recurring payment history?
  • In the upper right corner right below your Display Name click on < Virtual Office < My Business < Order History. (REV 03-01-17)
How much does it cost to become a PlanNet Marketing Rep?
  • The regular cost is a $19.95 enrollment fee plus a monthly administration fee of $19.95. This is subject to change without notice. (REV 03-01-17)


How do I change my social to an EIN or my EIN to my social?
  • You must submit a request in writing to support@plannetmarketing.com and we will send you the paperwork you need to make that change. (REV 02-23-17)
How do I contact InteleTravel?
  • Please contact InteleTravel Customer Support - 800-873-5353, Customer Support Hours - Monday - Friday 8:00am - 6:00pm EST, Saturday 10:00am - 6:00pm EST (REV 02-23-17)

How and when will my commissions be paid?
  • Commissions are paid through your Paylution pay portal, powered by Hyperwallet. Our pay cycle for weekly commissions ends every Sunday at 11:59 pm EST. The commission payments are loaded to your Paylution account the following Friday. Once your commission payments are loaded to your Paylution account, you will receive an email from Paylution and can log into your account and choose a method of transfer. (REV 03-01-17)
How do I get in touch with the support team?
  • Call us at: 470-443-9330 < OR < Email us at: support@plannetmarketing.com  When logged into your Virtual Office < In the upper right corner right below your Display Name click on (REV 03-01-17)
How do I enroll as a PlanNet Marketing Rep?
  • Visit the PlanNet Marketing home page and click on Learn More under "Your Business". Then click Enroll Now. Complete the fields, “Personal Information”, “Contact Information”, “Taxpayer Identification Information” with the REP Info. Then that person needs to use all of their personal information, shipping information, and billing information, (Check the box for “Copy from Personal Information”), (Billing address no longer has to match the personal and shipping) (REV 03-01-17)

How do I add a photo to my site?
  • In the upper right corner right below your Display Name click on < Virtual Office < My Account < Edit replicated website < Under contact info click change photo < Check box to the right for show pic. (REV 02-23-17)
How do I find documents pertaining to the PlanNet Marketing business - Comp Plan, Privacy Policy, Terms of Use?
  • In the upper right corner right below your Display Name click on < Virtual Office < Information Center < Resources < Click on the title of the document to view. (REV 03-01-17)
How do I enter my Military APO/FPO when enrolling in the system as a PlanNet Marketing Rep?
  • Select the proper section for Country APO (Army Post Office) or FPO (These are Naval or Coast Guard Vessel Post Offices) and then they should select the proper State selection from these 3 choices: AE = Armed Forces Europe, AA = Armed Forces, Americas, AP = Armed Forces Pacific. Please Note: Since ‘City’ is a required field on all of our forms you can enter anything you want to here. You could enter your Home City as an example.  (REV 03-01-17)

How do I add my Social Media Links to my Replicated Website?
  • In the upper right corner right below your Display Name click on < Virtual Office < My Account < Edit Replicated Website < Type in your Social Media Links  < Once changes have been made < Click Update Website (REV 02-23-17)

How do I receive my monthly residuals / matrix payouts?
  • Commissions are paid through your Paylution pay portal, powered by Hyperwallet. Our pay cycle for monthly residuals ends the last day of each calendar month at 11:59 pm EST. The commission payments are loaded to your Paylution account on or before the 10th of every month. Once your commission payments are loaded to your Paylution account, you will receive an email from Paylution and can log into your account and choose a method of transfer. (REV 03-01-17)
How do I promote my business thru Genesis Domains?
  • In the upper right corner right below your Display Name click on < Virtual Office < Information Center < Genesis Domains. (REV 03-01-17)
What forms of payment do you accept for someone to sign up as a new PlanNet Marketing Rep?
  • We accept a debit card that is attached to a checking or savings account. Or a regular credit card, Visa, Mastercard or AMEX. Unfortunately we do not take prepaid cards or paypal at this time. (REV 03-01-17)
How do I update my Credit Card information, billing/shipping information, add a new credit card to my autoship?
  • In the upper right corner right below your Display Name click on < Virtual Office < My Account < Manage Autoship(s) < Click on Edit. (REV 02-23-17)

     

What is the refund policy if I want to cancel?
  • You have 90 days to cancel your Rep enrollment and request a refund. You must submit your request in writing by emailing Support@plannetmarketing.com.  For complete information about refunds, scroll to the bottom of the home page under the Navigation Section at the bottom < Click Refund Policy. When you request your refund, we will immediately process a refund to the credit card used to make that payment. A credit card refund should be received within 3 to 5 business days from the date of processing. Under special circumstances we will issue a refund via check, this must be discussed with support on a case-by-case basis and a check refund payment will be received within 10 days of the processing date. (REV 03-01-17)
What tax identification information is needed for each country where PlanNet Marketing currently operates?
USA - SSN or EIN
UK - GID
FR - GID
Dominican Republic - RNC
Cayman Islands - No info
Puerto Rico - EIN
Trinidad and Tobago - BIR 
Jamaica - TRN

Bahamas - TIN

Correct tax information is required in order to be paid commissions. 

REV 03-01-17

Do you have a FAQ document that I can refer to?
  • In the upper right corner right below your Display Name click on < Virtual Office < Information Center < FAQ < Click on the drop down arrow to view all of the categories. You may also click on box #5 from the Your Business page. (REV 02-23-17)
How do I follow PlanNet Marketing on Social Media? Facebook, Twitter, LinkedIn, etc...?
  • In the upper right corner of the PlanNet Marketing home page are icons for Facebook and Twitter - click these to visit our Facebook page and Twitter feed. (REV 03-01-17)
What happens if I get locked out of my account?
  • You have the opportunity to login 5 times, if you fail on the 5th time the access will lock, if you wait 10 minutes you can try again as it will unlock after 10 minutes. (REV 02-23-17)
How can I order PlanNet Marketing business cards, signs, apparel and marketing materials?
  • Visit the Dashboard of your Virtual Office - links to purchase business cards and merchandise are found there. 

    For a direct link to purchase black PlanNet Marketing business cards and signage you can also visit: www.vistaprint.com/plannetmarketing

    For a direct link to purchase all other merchandise, including but not limited to, hats, mugs, apparel visit: www.plannetstore.com 

    REV 03-01-17
How can I listen to a recording of the PlanNet Marketing Daily Inspirational Calls?
  • You can listen to the recording by dialing in to: 641-715-3609 Pin: 377045#  (REV 03-01-17)
I need help learning about the Mobile App, where do I go?
  • Learn how to use the Mobile App here: http://mobile.plnt1.com/help.aspx (REV 03-01-17)
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